Camera Surveillance in our warehouses and offices

Camera surveillance at ICA's warehouses and offices is primarily utilized for your safety and ours. The data controller for camera surveillance is the ICA company or companies operating at a specific location. Signs informing of video surveillance is placed before entering a monitored area and identifies the entity that is the data controller. Furthermore, some warehouses employ cameras for additional purposes, as outlined below.

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Your rights

Under the General Data Protection Regulation, you have a number of rights. You can read more about your rights here.

Each ICA company has appointed a Data Protection Officer who you can reach at:

ICA Gruppen AB: privacy.opdev@ica.se
ICA Sverige AB: dpo.icasverige@ica.se
ICA Banken AB: dpo.icabanken@ica.se
ICA Försäkringar AB: dpo.icabanken@ica.se
ICA Fastigheter AB: privacy.opdev@ica.se
Apotek Hjärtat AB: dataskyddsombud@apotekhjartat.se

Purposes of camera surveillance:

Camera Surveillance for the Purpose of Prevention, Detection and Investigation of Crime and Workplace Incidents

We process your personal data in connection with our camera surveillance of our offices and warehouses. This is carried out for safety and security purposes, to protect property, and to prevent, detect and investigate criminal offences, as well as to prevent and investigate workplace incidents in accordance with occupational health and safety legislation.

Camera surveillance is conducted in various areas including reception zones, part of the warehouses, office building corridors, as well as fenced car parks, courtyards, and loading zones. Clear signage is displayed to inform you that an area is under camera surveillance.

To carry out camera surveillance in our warehouses and offices, we perform the following processing operations:

Record surveillance footage
Save surveillance footage
Disclose footage in case of suspicion of a criminal offence to internal investigation (e.g. investigation of missing goods in our warehouse units)
Disclose footage in the event of suspected criminal offence to law enforcement authorities, such as the Police and the Swedish Prosecution Authority
Disclose information and anonymized footage to an external company and an insurance company in connection with compensation/damages claims.
Using real-time cameras in conjunction with the intercom system to verify access authorisation for entry and exit at our facilities.

Recorded surveillance footage is used solely for the above purposes and access to the material is restricted to those functions necessary to fulfil the purpose of the monitoring.

Categories of personal data

Video footage

Legal basis

Legitimate interest. The processing is necessary to fulfil our legitimate interest in preventing, detecting or investigating criminal offences and preventing and investigating workplace incidents in accordance with work environment legislation. Any processing of data relating to offences involving criminal offences is only carried out if the processing is necessary for the establishment, exercise or defence of legal claims in an individual case.

Retention period

The surveillance footage is only stored for as long as necessary to fulfil the purpose, but no longer than 30 days or the duration of the investigation.

Additional purposes for camera use:

Utilization of Cameras to Monitor Automation and Manage Operational Anomalies in Warehouse Operations

Utilization of Cameras to Automate Processes and Quality-assured Data Collection for Inbound and Outbound Deliveries in Warehouse Operations

Cameras located at our loading bays are activated during specific operational activities, such as scanning labels for outbound shipments, photographing load carriers, and counting empty goods at inbound deliveries. Individuals in the camera’s field of view may be recorded, but personal data is subsequently de-identified so that no individuals are identifiable.

De-identified images and footage are used for:

Quality assurance and streamlining outbound deliveries - ensuring that the right load carriers are loaded on the right lorry, tracking missing goods and ensuring packing quality
Quality assurance and streamlining inbound deliveries -
automatically count detecting discrepancies (loss) of empty load carriers
Optimizing operational procedures for inbound and outbound delivery processes
Generate documentation for invoicing and claims, and ensure accurate invoicing.

In the development of the vision systems, image material that has not been de-identified may be reviewed by developers to identify relevant images to improve and ensure the quality of the systems, including developing, training and evaluating AI models. Parts of images where individuals appear are not used for AI training. Access is strictly limited, and the material is processed for a limited period of time.

We do not use your personal data to measure your and your group's performance.

Categories of personal data

Video footage

Legal basis

Legitimate interest. The processing is necessary to fulfil our legitimate interest in using cameras to automate processes and to ensure the quality of data collection for incoming and outgoing deliveries in warehouse operations.

Retention period

Your personal data will be kept for as long as necessary for the fulfilment of the purpose:

In normal operation typically, up to 3 seconds before the images are de-identified, but in some instances, it may take up to 12 hours. During the development of the system: image material is preserved for up to 72 hours before being de-identified. De-identified images are stored until further notice.

Location

The use of cameras for this purpose is relevant in the following warehouse units:

Borlänge DE, Planerargatan 3 and 7, 78170 Borlänge
Helsingborg DE, Långebergavägen 100, 256 69 Helsingborg
Kallhäll DE, Mejerivägen 2, 176 02 Järfälla
Kungälv DE, Truckgatan 15 , 442 40 Kungälv
Linköping SP, Köpetorpsgatan 8, 582 78 Linköping
Uppsala SP, Rapsgatan 13, 75450 Uppsala
Viby LE, Mätarvägen 39, 196 37 Kungsängen
Västerås CL, Saltängsvägen 38, 721 32 Västerås
Västerås SP, Saltängsvägen 40, 721 32 Västerås
Västerås MG Huset, Hackstavägen 2, 721 32 Västerås
Årsta SP, Transportvägen 17, 117 43 Stockholm

Enable Efficient and Safe Traffic Management at our Warehouses, including the Use of Real-time Cameras

Prior to granting access and during your visit, we register information regarding you and your vehicle. Our traffic management staff employ real-time cameras to ensure efficient and safe traffic control. We process personal data for security purposes, such as verifying authorization and addressing security incidents, and maintaining an efficient traffic flow. This involves communication, directing traffic, following up and analysing completed visits, visually observing gates and vehicles in real time, opening gates automatically and rapidly resolving unforeseen events.

Specifically, the following activities are conducted:

Keeping a register of whitelisted vehicles.
Register arriving vehicles and driver contact details.
Check the authorisation to access the area.
Direct vehicles to the right place on the site.
Communicating with drivers via e.g. intercom phones.
Record information about the visit (time and event) to be able produce statistics for analyzing the traffic flow.
Using LPR cameras to read licence plate numbers and automatically open gates/barriers and register passing vehicles.
Use cameras to monitor, track and control traffic in the area in real time.
Using real-time cameras to simplify communication with drivers, facilitate arrival registration and ensure authorisation.
Use real-time cameras to check the functionality of gates, doors and screens and see which dock doors are available.
Use real-time cameras to address security incidents.

In some cases, we also use the video footage where individuals have not been de-identified to prevent, detect and investigate crimes and workplace incidents, see the purpose "Camera Surveillance for the Purpose of Prevention, Detection and Investigation of Crime and Workplace Incidents”.

Categories of personal data:

Contact details
Identity data (veichle registration number)
Audio material (intercom telephony)
Video footage
Log information

Legal basis: Legitimate interest. The processing is necessary to fulfil our legitimate interest in Efficient and Safe Traffic Management at our Warehouses.

Retention period:

Video footage are only used in real time.
Audio material (intercom phone calls) is only used in real time.
Contact details, vehicle registration number and information about the visit are stored for 30 days.
The registration number and contact details of whitelisted vehicles are kept if they are authorised to enter the area.

Location: The camera is used at the following Warehouses:

Västerås:
- ICA Hacksta - Saltängsvägen 38
- ICA SP/Flowers - Saltängsvägen 40
- ICA New freezer - Saltängsvägen 55
- ICA KPK - Saltängsvägen 53
- ICA MG Huset - Hackstavägen 2
Helsingborg DE, Långebergavägen 100, 256 69 Helsingborg

Parties with whom information is shared

In some cases, we need to share your personal data with other recipients.

Service provider

We use subcontractors to assist us in administering the camera surveillance and camera utilization, for example to handle necessary operations, technical support, maintenance of our cameras and installation. Our subcontractors may only process your personal data according to our explicit instructions and may not use your data for their own purposes. They are also legally and contractually obliged to protect your personal data and are bound by professional secrecy.

External company (counterparty in the event of a compensation claim) and insurance company

Personal data collected through camera surveillance may, in connection with claims handling, be shared with an external company or an insurance company to process compensation or damages claims. This applies both when damage has been caused to ICA’s property and when an external company has caused damage to another external company’s property within ICA’s premises. The processing is based on legitimate interest, unless the sharing is carried out on the basis of a legal obligation. Only necessary information derived from the camera material is shared, such as anonymised image evidence, registration number, and time. No camera material in which individuals are identifiable are shared.

Law enforcements authoritiesL

The personal data collected through camera surveillance may also be shared with law enforcement authorities such as the Police, Swedish Security Service, Swedish Prosecution Authority and Swedish Work Environment Authority on the legal basis of legitimate interest, unless the sharing is carried out on the basis of a legal obligation.

Where the data is stored

All video footage is stored on secure servers within EU.

If you have concerns

If you are dissatisfied with how the ICA companies conduct camera surveillance and camera utilization, you are welcome to contact the respective company's data protection officer via one of the email addresses above.

You can also lodge a complaint with the Swedish Authority for the Privacy Protection (IMY), thorough their e-service for this at www.imy.se